Go to the Home page and click on the "New User/Create an Acount" button on the top right of the screen. 

From here, you'll select which type of account you need. 

Then you'll fill in your information and your account will be created. 

To order documents or see pricing, you will need to login by selecting "Member Login" at the top of the screen. You will login with the email and password you just used to create your account. 

How do I order documents?

1. Create an account if you have not already done so by clicking here.

2. Login into your account.

3. Once in your account, click on the green "New Order" button. Either one will lead to the same place.

4. Chose the State for the property for which you are ordering documents and then enter the street address. Click "Search."

5. A pop-up menu will appear. Please click "Select" on your property address. 

6. The next page will allow you to pick your documents. You will then follow the prompts through to completion.

Please note all sales are final. And we only accept Escrow checks and credit cards.

How Can I Have My Lender Specific Form for the HOA Questionnaire/Certification Completed?

If you already have an account with GetDocsNow.com, please log in. If you do not yet have an account, please click here.

Once you're logged in. Select "New Order." Select your state from the dropdown. Type in your property address. Select your property address.

On the available documents page, you can see a sample of GetDocsNow.com's generic HOA Questionnaire by clicking "See Sample" next to the HOA Certification/Questionnaire product. This will give you a PDF sample of what the GetDocsNow.com questionnaire will contain.

If the GetDocsNow.com HOA Certification/Questionnaire doesn't answer all the questions you need answered or if you need your specific form completed, please select "Custom Lender Form". And clcik "Continue." On the following screen you can chose to expedite the form if you would like it completed within 3 business days; otherwise, the management company has 10 business days to complete your form. Accept the terms and conditions. And click "continue."

Next, you'll click "Upload". You will be prompted to browse for your document. Upload it and it will show up in the "Uploaded Files Section" once it has been successfully uploaded. Click "Continue."

Complete your order by selecting how you would like to pay for your order and pay for it.

The management company has 10 business days to complete your custom form. If you need your lender specific form completed faster than 10 business days, you can add on expedite by following the instructions on question 6 below.

You will receive an email to the email you created your GetDocsNow.com account with when your form has been completed and is available for download in your account.You will then log into your account and download your completed form.

How can I find out the cost of my documents?

To see pricing, please login into your account.

If you do not have an account, please click on the "New User/Create an Account" button at the top right of the Home page.

Once you are logged into the system, click on the green "New Order" button.

Select the state for the property and then type in the street address. A pop-up with the full property will appear, click "Select."

The next screen will contain all the available documents. You can view the pricing on this screen without having to purchase or complete your order. 

How do I pay for a Third Party Pay order?

If you received an email with a request to pay for documents that have been ordered, you can either:

Click on the link provided in the email.

or 

Click on the Home page of GetDocsNow.com (above) and then click on the green "Pay for an Order" Button.

You will then be prompted to enter the order number. Follow the steps to pay for the order. 

Please note that you will not receive a receipt during third party pay. Please contact the person who ordered the documents to obtain a receipt. 

How can I add expedite to my order after I have paid for it?

Please log into you account and click on "My Orders." Click the blue "Download Documents" button.

Then you will click the green "Expedite" button. If expedite is not available for your order, you will not be able to click this button.

You will then have two different ways to pay for your order: with a credit card or you can set it to be paid via a third party credit card.

*Please note, no checks can be accepted for an add-on expedite fee.

*You cannot add on expedite unless your order has been completed and paid for.

I can't view my previous order(s).

If you ordered your documents before the 1st of the current month, you will need to change your calendar range to view your previous order(s).

To do this, you need to be logged into your account. Click on "My Orders". The start date will default to the 1st of the current month. Click on the date.

Once you click on the date, a calendar drop-down will appear. Use the arrows on the top of the calendar to scroll back to previous dates. Pick any day before the date you ordered your documents. and click "Search Orders."

Once you have have clicked "Search Orders," all documents ordered in that time range will appear. 

Can I pay at the close of escrow?

 All fees are UPFRONT. 

Can I send a check?

We ONLY accept checks through an Escrow Account. We cannot accept personal checks or business checks.              

Escrow companies or Title companies can submit escrow checks for purchases made on the website. 

A $35.00 additional fee applies. Purchases are activated after payment is received.

Processing time may take up to 4 business days.

Where do I send my check?

8675 S. Eastern Ave. 
Las Vegas, Nevada 89123

To whom do I make the check out?

Make checks payable to: 
GetDocsNow.com.

When will I receive my documents?

If you are ordering Resale documents and/or condo questionnaires you will be able to download your order as soon as it has been paid in full. 
NOTE: Escrow Demand Statements and Resale Certificates may require the management company or homeowners association to enter information for the account.They have 10 business days (from the time payment is received) to respond to your request.

To check your order's status:

Click Here

How will I receive the documents?

All documents are downloaded from the website in Adobe PDF format.

We recommend you save them as a .PDF file and not a text file. We also recommend you save them to your desktop or a designated folder on your computer.

How will I know when a pending order has been paid?

The person who placed the order will be notified via email when a pending order has been paid for and is available for download on the website.

Check here to see if it has been paid.

I can't find my property address! / I received a No Match result on the website.

If the property address you entered is not showing when you click "Select", please check your formatting. Click on "Format Help."

                      *Do not enter city, state, zip.*

If you have the right format and do not see your documents, please email the property address, name of the homeowners association and your contact information to technicalsupport@getdocsnow.com for assistance.

A representative will contact you within approxiamately 1 business day with a response.

I don't see the document I need to obtain.

If you do not see the document(s) you are trying to obtain, please contact the management company or Homeowners Association that directed you to the website for additional information.

How can I get a receipt for my purchase?

You can retrieve receipt copies from the My Orders page. 
Click on the receipt icon. If you do not get the pop-up window, please check your browser settings.

Only the person who placed the order is able to obtain a copy of the receipt.

Live Chat is available Monday - Friday from 8 am to 5 pm PST.

Please click on the live chat box on the bottom right of your screen to talk to a live agent during these hours.

If you need help during the times that live chat is not available, you can leave a message with live chat or email customerservice@getdocsnow.com and you will receive a response within 24 hours.

we look forward to typing with you soon!

How to add an email address to your address book/safe list

To ensure timely delievery of orders paid and third party pay requests please add the domain @GetDocsNow.com or the email address CustomerService@GetDocsNow.com to your address book.

Choose from the email services listed below:

AOL 8.0 1. Open a message from the desired sender. 2. Click the Add Address icon on the right side of the window. 3. Click the Save button AOL 9.0 1. Open a message from the desired sender. 2. Click the Add Address icon on the right side of the window. 3. Click the OK button. AOL Mail 1. Open a message from the desired sender. 2. Click Show Images: Always for this sender.	Gmail from Google 1. Open a message from the desired sender. 2. Click Always display images from (senders address). OR 1. Open a message from the desired sender. 2. Click the arrow next to reply on the top right. 3. Click Add sender to contact list.	Yahoo! Mail 1. Open a message from the desired sender. 2. Now click Add contact next to the From name and address Mac Mail 1. Open a message from the desired sender. 2. Go to Message in the top tool bar. 3. Click Add Sender to Address Book from the drop down menu.
Windows Hotmail 1. Open a message from the desired sender. 2. Click Mark as safe next to the From name and address. 3. Now click Add contact. Windows Live 1. Open a message from the desired sender. 2. Click Mark as safe next to the From name and address. 3. Now click Add contact.	Outlook 11 1. Open a message from the desired sender. 2. In the From field, right-click the email address. 3. Click the Add to Contacts link in the menu. 4. Click the OK button. Outlook 2007 1. Open a message from the desired sender. 2. Go to the Actions option in the top tool bar. 3. Select Junk E-mail from the drop down menu. 4. Select the Add Sender to Safe Senders List option.	Outlook Express 6 1. Open a message from the desired sender. 2. In the From field, right-click the email address. 3. Click the Add to Address Book link in the menu. 4. Click the OK button. Outlook 2000 1. Open a message from the desired sender. 2. In the From field, right-click the email address. 3. Click the Add to Contacts link in the menu. 4. Click the OK button.